Terms & Conditions
1. General Information
These Terms and Conditions govern your use of the Zen Aura website and the purchase of our products. By accessing or using the site, you agree to these terms.
Site operator: Zen Aura, Germany
Contact: contact@zen-aura.store
2. Products and Services
Zen Aura offers premium wellness and self-care products, thoughtfully curated to enhance comfort, balance, and daily rituals. Minor variations in color, size, or packaging may occur due to the handcrafted or curated nature of the products.
3. Orders and Payments
Accepted methods: Credit/Debit Card, PayPal, SEPA
Klarna and cash-on-delivery are not accepted
Orders are confirmed once payment is processed
Prices include VAT in accordance with German law
We aim to make your shopping experience smooth, secure, and enjoyable.
4. Delivery
Products are delivered to the address provided by the customer.
Delivery times may vary.
Zen Aura is not responsible for delays caused by couriers or events beyond our control, but we ensure each order is carefully packaged to arrive safely and beautifully.
5. Right of Withdrawal / Returns
Customers may withdraw from a purchase within 14 days of receiving products.
Returned products must be in original condition and packaging.
Return costs may be borne by the customer.
Refunds are issued promptly after returned products are received and inspected.
We strive to make returns and refunds as simple and hassle-free as possible for our valued customers.
6. Data Protection (GDPR)
Zen Aura complies fully with EU data protection regulations.
Customer data is used solely to process orders and communicate regarding your purchases.
Customers can request access, correction, or deletion of personal data at any time.
7. Limitation of Liability
Zen Aura is not liable for indirect or consequential damages, technical errors, or misuse of products.
We take care to ensure the quality and safety of all items, but liability is limited as outlined by law.
8. Governing Law
These terms are governed by German law.
Disputes arising from these terms will be resolved by German courts.