Frequently Asked Questions (FAQ)

Q: How long does delivery take? A: Orders are processed within 1–3 business days. Delivery within the EU typically takes 6–16 business days.

Q: Where do you ship? A: We currently ship within the European Union only.

Q: Can I return a product? A: Under EU consumer law, you have the right to withdraw from your purchase within 30 days of receiving your order, without providing a reason. Refunds are also available for items that arrive damaged, defective, or not delivered. See our full Return & Refund Policy for details.

Q: Do I need to send the item back? A: In most cases, no return shipment is required.

Q: How can I track my order? A: Once your order ships, you'll receive a tracking link by email.

Q: What payment methods do you accept? A: We accept credit/debit cards, PayPal.

Q: How can I contact you? A: Email us at contact@zen-aura.store or visit our Contact page. We typically reply within 24 hours.