Return & Refund Policy
Right to Withdraw / Returns
In accordance with EU law, customers have the right to withdraw from a purchase within 14 days of receiving the product, without giving any reason.
Conditions for Returns
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Products must be returned in their original condition and packaging.
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Items that are used, damaged, or not in original packaging may not be eligible for a refund.
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Certain products (e.g., hygiene-sensitive items) may be excluded from returns; these will be clearly indicated on the product page.
Return Process
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Contact us at contact@zenaura.com to initiate a return.
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You will receive instructions and the return address.
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Ship the product securely to the provided address.
Return Costs
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Unless the product is faulty or not as described, return shipping costs are borne by the customer.
Refunds
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Once we receive and inspect the returned items, we will process the refund.
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Refunds are issued using the same payment method used for the purchase.
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Processing may take up to 5–10 business days after receiving the returned items.
Exchanges
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Exchanges are handled as a new order. Please return the original item and place a new order for the replacement.
Faulty or Incorrect Items
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If you receive a damaged, faulty, or incorrect item, please contact us immediately at contact@zenaura.com.
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We will arrange for a replacement or full refund, including return shipping costs.