Return & Refund Policy

At Zen Aura, your comfort and peace of mind come first.

Right of Withdrawal (EU Law) In accordance with EU consumer law, you have the right to withdraw from your purchase within 30 days of receiving your order, without providing a reason. To exercise this right, contact us at contact@zen-aura.store within 30 days of delivery.

Additional Eligibility for Refund Refunds are also provided for:

  • Products that arrive damaged during shipping
  • Products that are defective or not functioning as described
  • Orders that do not arrive within the expected delivery timeframe

How to Request a Refund Contact us within 30 days of delivery at contact@zen-aura.store and include:

  • Your order number
  • Photos and/or a short video showing the defect or damage
  • A brief description of the issue

Refund Process

  • Once approved, a full refund will be issued to your original payment method
  • No return shipment is required
  • Processing typically takes 3–7 business days after approval

Contact contact@zen-aura.store