Return & Refund Policy

At Zen Aura, we want every purchase to bring you calm, comfort, and joy. If something isn’t right with your order, we’re here to help.

Eligibility for Refund

Refunds are provided only for:

- Products that arrive damaged during shipping

- Products that are defective or not functioning as described

Please note: Refunds are not applicable for items damaged due to misuse, accidental damage, or intentional handling.

How to Request a Refund

If your item meets the criteria above, please contact us within 14 days of delivery at:
contact@zen-aura.store

Include:

- Your order number

- Photos and/or a short video showing the defect or damage

- A brief description of the issue (a few words explaining the problem)

Our team will review your request and respond promptly.

Refund Process

- Once approved, a full refund will be issued to your original payment method.

- No return shipment is required.

- Processing typically takes 3–7 business days after approval.

Important Notes

- Requests made after 14 days of delivery will not be eligible for a refund.

- We reserve the right to verify the reported defect or damage before issuing a refund.

At Zen Aura, your satisfaction is important, and we aim to make the refund process simple, smooth, and stress-free.